Hi thanks for your interest in our website.  If you have questions (or issues with our site), you may like to read our FAQ (Frequently Asked Questions) page.

Who we are

Our website address is: https://murraygadd.co.nz.  The publisher of this website is Murray Gadd Literacy.

What personal data we collect and why we collect it

In general, you can visit our website without providing any personal information. We usually collect the following information;

Comments

If you leave comments on the site, we collect the data shown in the comments form, your IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture (if you have one) is visible to the public in the context of your comment.

Media

If you upload images to this website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms & Newsletter Sign Up

If you contact us via the contact form on our website, we will collect and store your the data you’ve supplied in a secure server and we will also pass this data through various servers and services so that it can reach the intended recipient, so that they can receive your message and reply accordingly.  You may also be prompted to join our newsletter and if you do we will also collect and store the information you’ve provided, for marketing purposes.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

This site utilises multiple analytics services to help us to improve the overall experience for all users.  All information is Anonymized before storage and processing begins.

Shop Orders

While you visit our shop, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping (if relevant)
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping (if relevant) before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

We take our customer’s data seriously and have secured this website with an SSL (Secure Sockets Layer) certificate, that encrypts sensitive information transmitted between your computer and our website.

Any information you do provide (for example; your address, phone number, name and email address when creating an account) will never knowingly be sold or passed on by us to any third parties. We hold all data in the strictest of confidence, on a secure server. For additional security, we encrypt any sensitive information such as passwords.

In terms of payments, we do not have access to, nor do we store or retain any of your payment information or Credit Card details, since all of our payments are processed off-site through a heavily encrypted payment gateway.

Who we share your data with

We do not knowingly share your data with any unauthorised third party.  If we do share your data, it is purely to provide the service(s) you have requested, or to provide the best experience for you on the site.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

How long we retain your data

Data is retained indefinitely. This is so we can provide the appropriate services.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

If you join up to our newsletter, your information will be transferred to our Newsletter Provider.

Cancellation / Returns & Refunds Policy

Please make your purchase carefully. Since we supply electronic products, we are unable to provide a refund.  If you are unsatisfied, please do contact us and we will respond to you accordingly.

Errors & Omissions

We try very hard to ensure the product you’ve purchased will be the closest match to that described on this website. However, from time to time, differences do sometimes occur from that depicted. If you wish to report a problem, please contact us.

General Website Terms & Conditions

1) By accessing this website, you agree that we, and those officially recognised as associated to or party to this website (hereinafter referred to collectively as “the publisher”) cannot be held responsible for any error, omission, fault or inaccuracy and shall not be liable for any loss or damage howsoever caused to any user / party.

2) All comments / contributions made by users to this website (either those with an account or not) in public areas (e.g. comments, testimonials, reviews etc) are the sole legal responsibility of the person posting them and may not reflect the opinion of the publishers.

3) The publishers reserve the right to amend, change, delete or modify as appropriate, any information or detail on one or all pages of this website (including, but not limited to, pricing, product description, quantity and availability, comments or reviews by users) without notification, at any time.

4) All information, documents, photo’s, illustrations, pictures, images, and all media, words, ideas, trademarks, designs and concepts contained within this website shall remain the property and copyright of the publishers and may not be copied, duplicated, screen-grabbed, borrowed, hired, lent, linked to (via hyperlink), distributed, broadcast or used in any way, without express written permission. All Rights Reserved.

5) All trademarks, logos and materials belonging to any third party (whether expressly specified or not) displayed on this site, shall remain the property and copyright of the respective owning entity.

Disclaimer

The information provided on this Website is intended for general guidance only. Users of the information contained on this website must make their own assessment of the suitability and appropriateness of the information described for their particular use and conditions.

To the maximum extent permitted by law:

  • All warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limit, suitability, fitness for purpose, accuracy or completeness of this website or the content on, or accessed through, it; and
  • You use this site at your own risk. In no event shall the publishers be liable for any damage or loss, arising out of your use or inability to use this website, or anything contained within it.

If you need any assistance, or would like clarification on any of the above, please contact us.