Hi thanks for your interest in our website.

If you have questions (or issues with our site), you may like to read our FAQ (Frequently Asked Questions) page.

Murray Gadd Literacy (The Publishers) and murraygadd.co.nz (Website) believe it is important that you understand how we collect, store, share and use information from and about our site visitors, subscribers, customers and vendors.   On this page you can find further details about our policies.

TL;DR; In a nutshell, we believe in transparency and ‘fair play’, We want you to be entirely satisfied and find our website easy to use. At the same time, we are obligated to do all we can to protect customer data and preserve our valuable IP. It’s all about balancing safety and security, with ease of use.  The policies described below focus on these matters. Thank you for your understanding.

Furthermore; we are not lawyers – so this information is for guidance. However, the terms & conditions policies explained are creating an agreement with you.  By opening an account on our site and / or placing an order, you are stating that you have read and that you agree to these policies.  If after you’ve read something you’re not comfortable, please get in touch with our helpful support staff to seek clarification.  In the unlikely event that you decide you disagree with any of our policies, then unfortunately we will not be able to serve you and therefore we request that you please do not create an account or purchase anything.


      1. Privacy policy 

      2. Shop Ordering / Payments Terms & Conditions 

      3. Membership & Subscriptions Terms & Conditions

      4. General Terms of Use




1) Privacy

Murray Gadd Literacy (The Publishers) and murraygadd.co.nz believe it is important that you understand how we collect, store, share and use information from and about our site visitors, subscribers, customers and vendors.

This Privacy Notice (Notice), our cookie policy and other legal notices posted on this website, describes our collection, use and disclosure of personal and non-personal data (i) collected through our website (The Site), or (ii) when you subscribe to, or otherwise use our online services, or (iii) in the course of our business activities conducted elsewhere (e.g. at our offices), whenever we act as the controller of that data and when its processing is governed by NZ Privacy Laws.

This Notice does not apply to the information collected, stored, shared, or distributed by third-party sites. This Notice may be updated from time to time.

Last Updated : Sept 2021

  1. Information we collect
    1. Where applicable, when you register for an account or place an order / service request or contact us by email, phone, or face-to-face – we may request your personal information in order to communicate and deliver products and / or services to you.
    2. The information we collect may include, for example; name; address; email; business name; contact information, and any other distinguishable data about you, and if you contacted us online, your IP address, domain name and any other associated information – all that we deem necessary in order to carry out the fulfilment of the products and / or services and / or engagement or provision of any of these as agreed.
    3. If you have chosen to subscribe to a newsletter, or engage with us online on our website, we may also collect your name, email address, location and other optional information.
    4. We may collect non-identifiable information when you visit our site for visitor tracking and analysis (e.g., cookies) and to help us to improve your experience on our site.
    5. We may collect your IP address for the purpose of identifying your approximate location / ISP and the time and date of your visit for statistical tracking purposes.
    6. We may also collect information about the type of browser you are using, the type of software, your computer version, screen resolution size and device type for analysis and experience improvements.
  2. Use of ‘cookies’
    1. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
    2. We may use cookies to help us remember and process the items in your shopping cart (where we have one). They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer a better visitor experience in the future. We may also use trusted third-party services that track this information on our behalf.
    3. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings.
    4. If you turn cookies off, some features will be disabled and this may affect the way the website functions.
  3. Google & Microsoft
    1. We may utilise one or more of Google’s or Microsoft’s services in the day-to-day running of our website and business.  The service(s) that we may utilise could be one or more of the following (not an exhaustive list);
      1. Maps / Adwords / advertising to provide a positive experience for users searching for us online.
      2. Analytics – to help us understand visitor traffic and better serve our customers.
      3. reCaptcha – to assist us in the fight against spam bots and other malicious users.
      4. Business related marketing and communication tools.
    2. These and other third party services may utilise cookies and other tracking data that all have strict policies on privacy and data collection / usage which can be viewed on the relevant website for those services.
  4. The use of your information
    1. We will primarily use your information to verify your identity, to communicate with you, to deliver product(s) and / or service(s) to you – or in the fulfilment of any order you have requested and in that respect, to collect payment/s from you for any such related service(s).
    2. We may use information collected to help us to understand and improve how we are doing, to improve the delivery of our services and for analysis e.g. statistics.
    3. From time to time, we may contact you in connection with transactions, or to inform you about events that may impact any product(s) or service(s) that you have purchased from us.
    4. We may occasionally contact you for general marketing purposes – e.g. our newsletter / email reminders to inform you of any important events and other news (if you have consented to receive these), to conduct customer surveys, or to collect site experience and / or general feedback from you.
    5. Where agreed by you, in the public areas of the site (for example, when you leave an online comment, or on our testimonials page, or in a case study), we may display your name or initials, but not any contact information.
    6. We will never knowingly sell your information, pass it to others unlawfully or allow any external party to access it, except; (i) where we have a specific service agreement protecting any such transfer, (ii) or where we are required to do so by law or (iii) to protect and/or to enforce our legal rights and interests, including defending any claim or where you have expressly requested this.
  5. Commercial electronic messages / SPAM 
    1. The Unsolicited Electronic Messages Act 2007 prohibits the sending of spam with a New Zealand link (i.e. messages sent to, from, or within New Zealand). The Act refers to spam as ‘unsolicited commercial electronic messages’. The Act covers email, fax, instant messaging, and mobile/smart phone text (TXT). We collect your email address (and if relevant, an SMS number) in order to:
      • Send information, respond to inquiries, and/or other requests or questions;
      • Process orders and to send information and updates pertaining to orders;
      • Send you additional information related to your product and/or service;
      • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
    2. To be in accordance with Act, we agree to the following:
      • Not use false or misleading subjects or email addresses;
      • Identify the message as an advertisement in some reasonable way;
      • Include the physical address of our business or site headquarters;
      • Monitor third-party email marketing services for compliance, if one is used;
      • Honour opt-out/unsubscribe requests quickly;
      • Allow users to unsubscribe by using the link at the bottom of each email;
      • If at any time you would like to unsubscribe from receiving future emails, you can email us or follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
  6. Data Protection
    1. Your information is held in the strictest of confidence and never willingly divulged to any unauthorised party.
    2. Our website uses a secure HTTPS / SSL encryption protocol to transmit your data to and from our website server database which in turn utilises multiple layers of security to protect stored data.
    3. Our website further obfuscates e.g. passwords so that these cannot easily be seen.
    4. We do not hold or process any credit card data on our website because we use third party (external) payment processors that utilise encryption and a ‘tokenized’ payments system.
    5. Our service providers (webhost, email providers, external data management or suppliers etc) have provided assurance that they utilise high security standards with best practice methods.
  7. Transfer of Personal Data
  8. Our direct service providers (e.g. webhost or email providers) may utilise multiple data centres and additional third-party service partners in the delivery of their products and services, which ultimately allow us to deliver ours. In particular, through our partners, we may utilise a global network of servers (known as a CDN) where data exists “in the cloud” in multiple global locations.
  9. Such methods are used to provide the high-speed data transfer, along with data backup facilities and security screening / access restriction.  Our ultimate goal is to provide you, the end-user with convenient products and services – but with your data protected.  Where any personal data is stored or transferred outside of NZ, our service providers employ best-practice standards to ensure comparable safeguards exist in order to comply with New Zealand privacy laws (2020).
  10. We and our service providers take steps to ensure all data receives the same level of protection as if it remained within NZ, including by entering into robust data transfer agreements that satisfy NZ standards. The primary countries where personal data “in the cloud” may be transferred or stored, is Australia, New Zealand, UK and USA – although this list can change depending on different factors.
  11. We reserve the right to share any information that you provide which is not deemed personal data or is not otherwise subject to contractual restrictions – or where you have expressly indicated that you are OK with that
  12. Retention of your Personal Data
      1. We apply a general rule of keeping personal data only for as long as required to fulfil the purposes for which it was collected. We may choose to retain your personal data (in a safe and secure environment) where we believe it will benefit you as our ongoing customer and to maintain an accurate record of your dealings with us.
      2. In some circumstances, we may retain personal data for other periods of time, for instance where we are required to do so in accordance with legal, tax and accounting requirements, or if required to do so by a legal process, legal authority, or other governmental entity having authority to make the request, for so long as required.
  13. Your choices
    1. If any information we hold about you is incorrect, please contact us to request that it be updated.
    2. If you decide not to provide us with your personal information, we will not be able to provide products and or services to you.
    3. If at any time, you wish to be removed from our newsletter or public areas of our site, you may request that and we will respect your wishes.
    4. You also have the right to request a copy of the information we have on record for you. You may also request that data be deleted.
  14. Children
    1. The Site is not intended for use by children under the age of 16 years and we do not knowingly collect, store, share or use the personal data of children under 16 years. If you are under the age of 16 years, please do not provide any personal data, even if prompted by the Site to do so.
    2. If you are under the age of 16 years and you have provided personal data, please ask your parent(s) or guardian(s) to notify us and we will delete all such personal data.
  15. Security
    1. We make reasonable efforts to ensure the integrity and security of our network and systems. Nevertheless, we cannot guarantee that our security measures will prevent third-party ‘hackers’ from illegally obtaining this information.
    2. We take all reasonable measures to prevent such breaches of security, but given the resourcefulness of cyber-criminals we are unable to guarantee 100% security. You assume the risk of such breaches to the extent that they occur despite our reasonable security measures.




2) Shop Ordering / Payments Terms & Conditions

In addition to the Privacy Terms mentioned above, the following terms are also part of our website and are supplementary to the above. Your use of our website indicates your agreement to these terms. If you don’t agree, as is your right, then we will not be able to provide products and / or services (used interchangeably) to you;

2.1) Shop Orders Privacy

  1. While you visit our shop, we’ll track:
    1. Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
    2. Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping (if relevant)
    3. Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping (if relevant) before you place an order, and send you the order!
  2. We’ll also use cookies to keep track of cart contents while you’re browsing our site.
  3. When you purchase from us;
    1. we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password.
    2. We’ll use this information for purposes, such as, to:
      1. Send you information about your account and order
      2. Respond to your requests, including refunds and complaints
      3. Process payments and prevent fraud
      4. Set up your account for our store
      5. Comply with any legal obligations we have, such as calculating taxes
      6. Improve our store offerings
      7. Send you marketing messages, if you choose to receive them
  4. If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
  5. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.
  6. We take our customer’s data seriously and have secured this website with an SSL (Secure Sockets Layer) certificate, that encrypts sensitive information transmitted between your computer and our website.

2.1.2) Who we share your data with

  1. We do not knowingly share your data with any unauthorised third party.  If we do share your data, it is purely to provide the service(s) you have requested, or to provide the best experience for you on the site.
  2. Any information you do provide will never knowingly be sold or passed on by us to any third parties.
  3. We hold all data in the strictest of confidence, on a secure server.
  4. For additional security, we encrypt any sensitive information such as passwords – however, please ensure you do practice good password management to protect your account.  Always choose a strong password.

2.1.3) Who on our team has access

  1. Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
    1. Order information such as what was purchased, when it was purchased and where it should be sent, and;
    2. Customer information like your name, email address, and billing and shipping information.
    3. Nobody has access to any credit card information as this is held offsite at our encrypted payment processor (Stripe).
  2. Our team members have access to this information to help fulfil orders, process refunds and support you.

2.2) Shop Order Refunds Policy

  1. As a general rule, we do not provide refunds for cancelled subscription memberships, so please choose carefully.
  2. At our sole discretion, we may agree to do a refund for orders made in error, system errors or other similar events.
  3. Where any refunds are processed, we may charge back to the customer, any fee that we have incurred on behalf of (e.g. bank fees).

2.3) Shop Order Products

  1. You can order a range of products from our online store.  Our aim is to please you and we will always do our best to try to ensure your satisfaction.
  2. We accept payments by Credit Card through our online store checkout. All pricing is displayed in NZ$ and includes all taxes.
  3. Shipping costs – if relevant – are displayed at the checkout, once you’ve entered your delivery / shipping address.

2.4) Shop Order Processing & Delivery / Shipping Times

  1. Once you’ve placed your order and completed payment, you should receive a confirmation email from our system to acknowledge our receipt.  If you do not receive the emails, please ensure to check your spam / junk folder, or contact us if you are sure you have not received the email(s).
  2. If you have purchased a “downloadable” product, you should receive instructions on how to do that immediately following payment receipt.
  3. Physical orders are processed and dispatched regularly.  If we discover any problem or delay with your order, we will contact you to discuss before dispatch.
  4. When your order has been dispatched, we’ll notify you by email. Delivery times vary depending upon your location, but as a general rule, you can expect the following:
  • NZ / AU: 2-5 business days
  • Europe: 7-14 business days
  • Rest of World: 10-28 business days

Wherever you are in the world, if you have not received anything with 28 business days, please contact us, quoting your order number so that we may investigate and follow up.

2.5) Shop Cancellation Policy

  1. Please make your purchase carefully.  If you wish to cancel your order, you may do so unless the order has already been dispatched.  If we have incurred any processing costs in relation to your order, this will be deducted from the refund.
  2. If you wish to cancel a subscription, you may do so on your account page.

2.6) Shop Returns & Refunds Policy

  1. We try very hard to ensure that your order will reach you in the best condition.  In the unlikely event that your order is damaged in transit, we will replace it – please contact us to explain the issue and we will communicate return instructions. It will be helpful to provide suitable evidence (i.e. a photo) of any damage.
  2. Please make you purchase carefully as we don’t provide refunds should you change your mind, if you are unsatisfied for any other reason, please do contact us and we will respond to you accordingly.




3) Subscription / Membership – Specific Terms & Conditions

In addition to the Terms mentioned above, the following are supplementary. Your use of our subscription product indicates your agreement to these terms. If you don’t agree, as is your right, then we will not be able to provide the service to you;  Questions about how our Membership programme? Read the FAQs available here

3.1) Subscription Signing Up

  1. When you subscribe to our Membership site, you will gain Membership access to our premium content.  We publish Members Only articles on a regular basis.
  2. Your subscription payment entitles you to be able to access all of our premium content (along with all free content), for as long as your subscription is active – or for as long as the content remains on the site.
  3. Subscriptions renew automatically after your first order – depending on your subscription renewal option chosen, or annually if not specified.

3.2) Subscription Payments

  1. We only accept payment by Credit Card through our online store checkout. Payment is secure and processed through our secure partner, Stripe.
  2. Due to the complexities and nature of an on-demand, global subscription service, we apologise that we are unable to accept payment via any other method.
  3. No Credit Card? Where no credit / debit card exists for the organisation, we recommend the Account Owner use a personal credit card and reclaim via expenses.
  4. When you join our annual subscription service, you are agreeing to be billed by us via your credit card at the interval frequency (usually annually) indicated to you via email or on the product page.
  5. Subscriptions renew automatically after your first order, however, before we take any automatic payment for the annual subscription renewal, we will endeavour to send an email reminder first.  We typically send a renewal reminder notice one month before the credit card is due to be charged, and then we also send out an invoice along with the order.
  6. Subscription payments that become due will be automatically deducted from your credit card.  If the credit card has expired, or if there is some other authentication issue, we will notify you of the payment failure and you will be responsible for updating your payment card details.  If the automatic payment collection fails twice, we will automatically cancel your subscription.
  7. If you don’t wish to be automatically billed, you can log in at any time and manually cancel your subscription on to the “My Account” section (note: cancellation affects all users in your account – see “cancellation below”)
  8. We don’t store any credit card information on our website or at our servers.  Instead, we store a “token” supplied by our payment processor (Stripe). Your credit card information is held on the servers of Stripe.  Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry
  9. Our team cannot see or have access to your full credit card information as this is not held by us – all that we can see is the Stripe tokens, the last 4 digits of your card and the expiry date.  This is industry standard.
  10. Only the “Account Owner” (that’s you) can make charges / purchase items via the credit card (e.g. not invited teachers that belong to your team, for example.)
  11. All pricing is displayed in NZ$ and includes all taxes.

3.3) Subscription Order Processing

  1. Once you’ve placed your subscription order and completed payment, you should receive a confirmation email from our system within a few minutes, to acknowledge our receipt.
  2. Account activation and access to all of the premium content should be immediate, following receipt of your payment.
  3. You should also receive an email order notification to advise you that your subscription / membership has been activated. If you do not receive either of these emails, please ensure to check your spam or junk folder and whitelist our email address.
  4. Please see our FAQ page if you still can’t find the emails, as there are some helpful troubleshooting notes.
  5. Subscription renewal happen automatically on or shortly before the anniversary of the original order date for the annual subscription.  We endeavour to send an email reminder notice one month before the credit card is due to be charged.  An invoice along with the order confirmation email is also sent.
  6. Subscription payments are automatically deducted from your credit card on the due date.  If the credit card has expired, or if there is some other authentication issue, we will endeavour to notify you of the payment failure and you will be responsible for correcting or updating your payment card details.  If the automatic payment collection fails twice, we will automatically suspend and then cancel your subscription.

3.4) Subscriptions – Usage Notes

  1. The Account Owner (person who makes the original order and payment) is responsible for the Membership Subscription and will occupy one seat from the license.  Therefore, we recommend that person be a staff member that will use the resource (e.g. probably not office staff ?);
  2. Membership lasts for one year and is automatically renewed unless cancelled;  Email reminders are sent one month prior to renewal.
  3. The Account Owner can cancel or manage the membership & payment subscription from within the account dashboard;
  4. The Account Owner can invite and remove Group Managers (e.g. heads of department or heads of teams within a school or organisation) and Group Members (e.g. individual teachers).
  5. Group Managers can also invite and remove individual Group Members, up to the number of “seats” purchased by your group.
  6. If more seats are required, the Group Owner can upgrade the Membership plan.
  7. More questions and answers: Read All Of the FAQs available here

3.6) Subscriptions – NO Account Sharing

For security and authentication reasons, you are not permitted to share login details:

  • DO NOT share login access – keep your login details private.
  • Sharing usernames and passwords for your account is strictly prohibited and will result in a suspended or terminated account.
  • Each individual user should have their own login account so that access can be managed correctly.
  • You ARE PERMITTED to invite members to join your Subscription group, if you are Admin or Manager, via the My Account dashboard (this is not the same as sharing login details.
  • Each user of the Murray Gadd membership system shall have their own unique username and password).

3.7) Subscriptions – Content Sharing Is NOT Permitted

To protect our IP – it has been copyrighted.  You are NOT permitted to share premium content unless;

    • we have expressly permitted this activity and there is a clear indication that you may do so (e.g. some text that says you can share it)
    • where we have give you express permission
    • where this information is available freely elsewhere
  • For any paid-for printable resource, you are permitted to print one copy of the electronic version (for hard-copy usage) per each license / seat purchased for your plan. Therefore, if you have purchased a single user license / subscription (e.g. $39.99 per year) – you are allowed to print one copy of each paid for resource.  If you have purchased a license for 11 ~ 20 teachers, you would be able to print the resource up to 20 times.  Please note that a photocopy is the same as a print.
  • If you need to print more, please get in touch to avoid any future issue.
  • Please note you are not permitted to copy or share any video resource, unless it is expressly allowed.
  • DO NOT download videos or share them online, unless a public link has been made available.

3.8) Subscriptions Cancellation Policy

  1. If you wish to cancel a subscription, you may easily do so at any time via your “My Account” page.
  2. When you cancel a subscription, your access will continue until the next payment anniversary, at that point the subscription will lapse unless it is renewed by you.
  3. When a subscription is cancelled, all / any connected users will also lose access to any members only resources.
  4. Any unused time is not refunded.

3.9) Subscriptions – Refunds Policy

Unless there are exceptional circumstances – no refunds will be made.

  1. As a general rule, we do not provide refunds for cancelled subscription memberships, so please choose carefully.
  2. At our sole discretion, we may agree to a refund for subscription orders made in error, system errors or other similar events.
  3. Where any refunds are processed, we may charge back to the customer, any fee that we have incurred on behalf of (e.g. bank fees).

4: Details:

The annual subscription is just that – an annual subscription – which is payable annually in advance.

We do send out renewal reminders on 30 days, 7 days and 1 day prior to the renewal fee being taken.

Refunds are generally not provided in part or whole, for early cancellations during a subscription period.

  • It is your responsibility to know when the subscription renewal payment will be taken;
  • It is your responsibility to cancel the subscription if you no longer need it (see how to cancel in the FAQ page);
  • We do not provide refunds for late cancellation or mid cycle.
  • If you have ‘forgotten to cancel’ and get charged, do not expect to be entitled to a refund.

If you believe you are entitled to a refund – please contact us to discuss your individual case

If a refund is applicable in your case, please be aware of our refund terms:

  • Refunds will ONLY be made at our sole discretion and will be considered on a case by case basis without obligation.
  • If we determine a refund is acceptable, it will be processed back to the original card;
  • We cannot “transfer funds” to another account or another payment method;
  • Allow 5 – 7 working days for the payment to arrive;
  • The refund amount will be the total original payment amount, minus any fees we incur during the refund process.  This fee will typically be charged at 4% of the total original amount, PLUS any other disbursement fees (if relevant).  We will advise you prior to any refund, what the refund and deduction amount will be.

Where possible, we would be happy to transfer a subscription to a new team member etc.


4) Website & General Terms of Use

4.1) Errors & Omissions

We try very hard to ensure the product you’ve purchased will be the closest match to that described on this website. However, from time to time, exact matches may not be possible, due for example, to differences in colours from that depicted. In the event of a stock shortage (where we may wish to substitute an item), incorrect automated pricing or shipping fee errors (where additional fees may be payable) – we will contact you to advise prior to order dispatch.

We also try hard to ensure our systems and website is error free and works as intended.  However, despite our best intent, it is possible you may experience delays, slow-downs and outages. If this occurs, please accept our apologies and try again in 15 minutes.

4.2) Privacy & Security

When you wish to purchase products or services from us, we will ask you to create a customer account on our website so that we may process your order efficiently. We take our customer’s data seriously and any information you do provide (for example; your address, phone number, name and email address when creating an account) will never knowingly be sold or passed on by us to any third parties. We hold all data in the strictest of confidence, on a secure server. For additional security, we encrypt any sensitive information such as passwords.

Please see our privacy details here

4.3) General Conditions

1) By accessing this website, you agree that The Publishers, and those officially recognised as associated to or party to this website (hereinafter referred to collectively as “the publishers”) cannot be held responsible for any error, omission, fault or inaccuracy and shall not be liable for any loss or damage howsoever caused to any user / party.

2) All comments / contributions made by users to this website (either those with an account or not) in public areas (e.g. comments, testimonials, reviews etc) are the sole legal responsibility of the person posting them and may not reflect the opinion of the publishers.

3) The publishers reserve the right to amend, change, delete or modify as appropriate, any information or detail on one or all pages of this website (including, but not limited to, pricing, product description, quantity and availability, comments or reviews by users) without notification, at any time.

4.4) Copyright

All information, photo’s, illustrations, pictures, images, and all media, words, articles / information, ideas, designs and concepts contained within this website shall remain the sole property and copyright of the publishers and may not be copied, duplicated, screen-grabbed, borrowed, hired, leant, linked to (via hyperlink), distributed, broadcast or used in any way, without prior written permission. All Rights Reserved.

All trademarks, logos and materials belonging to any third party (whether expressly specified or not) displayed on this site, shall remain the property and copyright of the respective owning entity.

In a nutshell – whilst we are flattered that you may wish to re-use our media / photos / articles etc – we DO NOT permit this without express written consent.

4.5) Competition Terms

  • Information on how to enter and the prize(s) form part of these terms and conditions. By participating, entrants agree to be bound by these terms and conditions.
  • The promoter is The Publisher
  • From time to time, The Promoter may run a promotion or prize draw [“Competition”] offered through Facebook, Email Newsletter or this website
  • Entry is free. One entry per unique email address or person, for each Competition, unless stated otherwise.
  • Entry is via the method as stated in the Competition, or as stated in the relevant publication/medium.
  • Dates: Dates will be as specified in the specific competition.  However, closing date of entries will be at midnight, one calendar month after the competition has been published, or sooner if specified.
  • Prize: The prize or prizes will be as specified in the particular Competition. Please consult the individual rules for a given competition.
  • The prize is not transferable, exchangeable nor redeemable for cash.
  • Eligible entries must adhere to the terms as published here and also as specified in the competition.
  • Winner(s) will be selected randomly from eligible entries and contacted via notification email to the email address we have on record.
  • Winner(s) must respond to the notification email in order to claim the prize. If we do not receive a response from a selected winner within 3 days of notification, that winner will forfeit the prize and a new winner will be selected.  This process will continue until the prize is claimed by a winner responding to the notification email.
  • Winner(s) will be required to either; already have an account on this website or; create an account on our website, so that we have their correct information.
  • Prize availability is subject to stock and an alternative prize may be offered if the chose prize is unavailable for any reason.
  • Shipping fees for any prize won may be additional, depending on your location / postal address.  We will communicate this to the winner via email, if applicable.
  • A subscription to our Sabbat articles may be offered as an alternative prize.  If this is the preferred prize by the winner, the specified subscription will be applied to the account we have for them on our website. There is no obligation to continue the subscription after the free term, however, if the winner wishes to do so, an ongoing monthly or annual subscription payment will be required.
  • The terms of the draw may change at any time without notification.
  • The decision of the Promoter is final and no correspondence will be entered into.
  • Information: By entering the competition, winners agree to their names being published and the use of their image by the Promoter and that the Promoter may use their names and image for publicity purposes.
  • Competition entries become the property of The Promoter, which will keep the personal information it holds about entrants confidential.
  • No Liability: The Promoter and its associated agencies & companies shall not be liable in any way (including, without limitation, in negligence) for any loss or damage whatsoever suffered (including, without limitation, indirect or consequential loss) or for any loss or damage or personal injury suffered or sustained in connection with any promotion except any liability that cannot be excluded by law.

4.6) Disclaimer

  1. The information provided on this Website is intended for general guidance only. Users of the information contained on this website must make their own assessment of the suitability and appropriateness of the information described for their particular use and conditions.
  2. To the maximum extent permitted by law:
    1. All warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limit, suitability, fitness for purpose, accuracy or completeness of this website or the content on, or accessed through, it; and
    2. You use this site at your own risk. In no event shall the publishers be liable for any damage or loss, arising out of your use or inability to use this website, or anything contained within it.
    3. If you need any assistance, or would like clarification on any of the above, please contact us.
  3. The Publishers reserve the right to change, amend, remove or delete any / all information on this site without notice and shall not be liable to any party for any such change.
  4. You expressly acknowledge and agree that The Publishers, and any third parties connected to us, shall not be liable for:
    1. any direct, indirect, incidental, special, consequential or exemplary damages, costs, losses, damages for loss of profits, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Website or the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Website or the Services; (iii) unauthorised access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the Website or the Services; (v) any of your User Generated Content or that of anyone else; or (vi) any other matter relating to the Website or the Services; and
    2. any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
  5. The above does not affect The Publisher’s liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
  6. The Publishers will not be liable for any cost, loss or damage caused or incurred by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or the Services or to your downloading of any material posted on the Website, or on any website linked to it.
  7. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Website or the Services of these Terms must be filed within 1 year after such claim or cause of action arose.